Privacy Policy

Venterra Group Plc and affiliates respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we collect, process and look after your personal data when you visit our website. 

1. Important information and who we are 

Venterra Group Plc is responsible for your personal data (collectively referred to as “Venterra”, the “Company”, "we", "us" or "our" in this privacy notice).

If you have any concerns or questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.  

Contact details 

Venterra Group Plc
1-3 Charter Square, Sheffield, South Yorkshire, S1 4HS

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (

Changes to the privacy notice 

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective October 2021

Please keep us informed if your personal data changes during your relationship with us.

Third-party links 

This website may include links to third-party websites, plug-ins and applications or store cookie files on your computer in order to deliver its service(s). Clicking on those links or enabling those connections may allow third parties to collect, store or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

2. Collection of personal data

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise or by providing such data through this website when you sign up to our news announcements or fill out a contact form.  
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie declaration for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources.

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • To register you as a new customer 
  • To manage our relationship with you – for example notifying you of changes to our privacy policy
  • To provide regulatory news via an automated email alert service
  • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  • If you ask us to send you news updates or other communications, we rely on your clear consent as a legal basis for processing your personal data. You have the right to withdraw consent to receiving such communications at any time.

4. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in section 3 above.

  • Affiliates of Venterra
  • External third parties such as digital service providers, HM Revenue & Customs and other authorities, professional advisers such as auditors and third parties to whom we sell, transfer or merge parts of our business or assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International transfers

Wherever possible we do not transfer your personal data outside the UK or the European Economic Area (EEA).

All of our hosting is conducted in the UK but some of our external third party service providers are based outside the UK or the EEA so their processing of your personal data may sometimes involve a transfer of data outside the UK. 

  • Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

6. Data security

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

8. Your data protection rights 

Under data protection law, you have the right to:

  • Request access to your personal data we hold and to check that we are lawfully processing it.  
  • Request correction of the personal data that we hold about you. 
  • Request erasure of your personal data. 
  • Object to processing of your personal data 
  • Request restriction of processing of your personal data. 
  • Request the transfer of your personal data to you or to a third party. 
  • Withdraw consent at any time where we are relying on consent to process your personal data.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to exercise any of the rights set out above, please contact us.